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licenses ran out?Expand / Collapse
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Posted 2/1/2006 5:30:00 PM
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We have 100 licenses for our two labs and the Prism Console is now reporting that all 100 are used. This does not seem possible given that we have only ~70 machines, so I assume something is awry.

I was made aware of this issue because one of the packages distributed recently did not install on a workstation. The strange thing is that this station has not been re-installed and no new machines have been added for some time since we set up everything. Even stranger is that a package on this same machine was "Completed" with "Success" at 3:48pm on Jan 27th but another at 4:30pm reported that the "Computer not licensed" in the Deployment Alerts log.

How can I find out what computer targets are using the licenses in the Console?

Also, if we initially set up machines with the client but removed them later from the Computers list in Targets, does that automatically remove their usage of a license?

Thanks for any ideas.


mike
Post #1191
Posted 2/1/2006 5:34:00 PM


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We have heard from some other version 6 customers that their license count seemed to be out of sync with the actual number of computers.

 

Solution A:  Ensure that there are no other Channels on the same server. If there are, it's possible that the computers in the additional Channel(s) are also using licenses.

Solution B:  Reset the license packs by doing the following:

1. Open the Console and select File | Channel Properties | Settings <tab>. Uncheck the option to "automatically license computers as necessary".

2. Within the Console, select all computers within the Assignments pane (using Ctrl or Shift key). Right-click and select Properties. Uncheck the "Licensed computer" option. (This step will also display the total number of computers in the Channel.)

3. Right-click on the Prism Deploy Channel Manager program found in your system tray and stop and restart the server. 

4. View the Licenses in use -- it should now be "0".

5. Repeat step 1. to turn on the option to "automatically license computers as necessary". If you prefer, you can also manually re-license all computers by repeating step 2. Verify the total licenses in use now match the number of computers in the Channel.





New Boundary Technologies Support
support@newboundary.com

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