The process of capturing the installation in a Package starts with a clean machine. However, if you're upgrading from an earlier version, then your baseline system should have the earlier version installed. Take a baseline picture, then run the setup with the relevant switches. After installation, make sure Symantec AV has the settings you want to use and everything works as expected. At that point, capture the changes in a Package. We strongly recommend you open and inspect the Package in the Editor and edit out any extraneous entries.

The next step is to test the Package throughly on some non-production systems, and then test on a few production systems before rolling it out company-wide.

Here's a link to our KB article about Best Practices for creating Packages: http://www.nbtnet.newboundary.com/supportkb/article.aspx?id=10016&cNode=4V4Q0V

Here's a link to our KB article about Package cleanup: http://www.nbtnet.newboundary.com/supportkb/article.aspx?id=10024&cNode=4V4Q0V

Please contact support@newboundary.com if you need advice on cleaning up your Package.